electric utility disconnect notice

Disconnection Notice from Your Electric Company in Texas? Know your Options

Most of us have been there. You forget to pay the bill. You go on vacation. You’re running short on funds. And then that disconnection notice comes in the mail. Oh no! What now?

This article will explain your rights and responsibilities for your electricity bill in Texas, and how to avoid electricity disconnection.

Can’t Pay Electric Bill Because of COVID-19 Coronavirus?

Many in Texas are impacted by the Coronavirus.

Whether it has you working from home, or concerned about replacing your income, people want to know what happens if you can’t pay your electric bill because of coronavirus.

If you can pay your bill, we suggest that you do so. Otherwise, late fees will still accrue. And then you will have an even bigger bill to pay in April or May!

If you can’t pay your bill due to temporary unemployment with COVID-19, the Public Utility Commission of Texas has set up the COVID-19 Electricity Relief Program.

Find full details and FAQs on this program in our article, Texas COVID-19 Electricity Relief Program – Bill Payment Assistance.

If you qualify for the CERP program, you may receive payment assistance, and may also receive a deferred payment arrangement from your retail electricity provider.

Electricity Shut Off Laws in Texas

The Public Utility Commission of Texas (PUCT) is there to protect consumers and ensure fair treatment by retail electricity providers (REPs). Under PUCT rules, your REP must:

  • Provide you a minimum of 10 days’ notice prior to sending a disconnection notice
  • Allow you to make payment arrangements, if you are qualified to do so (based on the REPs requirements)
  • Allow you to make a deferred payment plan if it’s a summer or winter weather moratorium (basically, a state-issued alert for super hot or super cold weather)
  • Provide you with information on energy assistance provider organizations that can help you pay your bill if you get a disconnection notice

Some REPs will provide you with a friendly reminder of your missed payment a few days after your bill is due. But if you fail to contact them or may a payment within a few days of your due date, you will receive a disconnection notice, even if you have a fantastic payment history.

When Can I get a Disconnection Notice?

The PUCT allows your REP to send you a disconnection notice and disconnect your service for any of the reasons listed below:

  • Failure to pay your electric bill by the date of disconnection
  • Failure to contact your REP to make a deferred payment arrangement by the date of disconnection
  • Failure to keep your commitment on a deferred payment arrangement or other payment agreement made with the REP
  • Failure to pay a deposit required by the REP
  • Failure of a guarantor to pay the amount guaranteed when the REP has a written agreement, signed by the guarantor, which allows for disconnection of the guarantor’s service

What are My Options When I Get a Disconnection Notice?

Here are some options on what to do if you get a disconnection notice. First, don’t panic. You have 10 days from the date of the letter to pay your bill.

1) Make a Payment Immediately

If you simply forgot to pay your bill, go online to make a payment, or call your electricity provider to make a payment over the phone. After you have made the payment, write down your confirmation number. For peace of mind, call customer care at your electricity provider to let them know you have made a payment.

2) Can’t Pay? Call Your Electric Provider!

If you receive a disconnection notice and can’t pay, pick up the phone and call your REP. If you can’t pay your bill, the worst thing you can do is ignore it. Unless you are habitually not paying your bill every month, most retail energy providers will work with you to set up a payment arrangement.

Disconnection notice? Ask for help paying bills.
Getting a disconnection notice is scary. Raise your hand, and ask for help with your electricity bill!

3) Make a Payment Arrangement

If you don’t have the money to pay your electricity bill, most retailers will let you make a payment arrangement for your past due balance. This type of payment arrangement may include what’s called a “switch hold”.  Basically, you won’t be able to switch to another provider until you pay off your debt in full.

Whatever you do, if you are granted a payment arrangement, make sure you adhere to the terms of the payment arrangement, and make the payments as scheduled. 

If you fail to meet your obligations under a payment arrangement, you may not be given a second chance! Failure to meet your payment arrangement may then result in a disconnection.

4) Consider Switching to Prepaid Electricity

If you have trouble budgeting for your electricity usage, you may want to consider prepaid electricity. Pay-As-You-Go electricity plans, also known as prepaid electricity, are convenient if you are budgeting. And yes, just like with a prepaid cell phone plan, if you run out of minutes (or, in this case, kilowatt hours) your service will be disconnected. 

Why is Prepaid Electricity a Good Option if you Get Disconnected?

So why is prepaid electricity a good option? Prepaid electricity will help you budget for your electricity.

You’ll get constant updates and information on your electricity usage via text and email. You’ll get alerts on how much power you use each day, and how much power you have remaining before you run out of funds.

And that way, you can make smart decisions on your electricity usage to conserve electricity and stretch your budget further. Learn more about “Prepaid Electricity – Is It Right for Me?”

Shop Prepaid Electricity for Better Budgeting Tools

ElectricityPlans.com makes it easy to shop for Pay-As-You-Go electricity plans, with a carefully selected list of offerings from the best prepaid electricity providers. Our recommendation for the best prepaid electricity plan is Payless Power. Their fixed price prepaid electricity plan gives you the ease of no deposit electricity with the benefits of a secure fixed rate.

TX Electricity Disconnection FAQs

Can I switch electric companies in Texas if I owe money?

Yes, you can switch electric companies in Texas if you owe money. However, you may have to pay a deposit with your new electricity company. And, if you have entered a payment arrangement with your electricity provider, you may have a switch hold on your account. A switch hold will prevent you from switching electric companies until you have met your payment agreement. If you get disconnected, it’s best to work with your current provider to make payment arrangements.

Do electric companies disconnect on weekends in Texas?

Your local utility company will not process a disconnection on the weekend. However, they will process any pending disconnection first thing Monday morning. So your best bet is to contact your retail electric company and make the minimum payment over the weekend. That way you will avoid a disconnect on Monday morning.

If I’m disconnected, will the electric company reconnect me over the weekend?

If your lights are out due to disconnection, you can pay your bill over the weekend and get reconnected. With most retail electric providers, the reconnection is automatic, within minutes of you making a payment. With other REPs, you may need to call and provide a payment confirmation number. This is especially true if you make a cash payment at a third party location.

Want to learn more?  The Public Utility Commission of Texas also has a great fact sheet about disconnection.

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