An April 2025 survey of Texas consumers reveals they have strong feelings about electricity prices, power outages and the Texas electricity grid.
Key Takeaways
- Texans are generally satisfied with their electricity company, giving them a 6.3 average rating on a scale of 1-10.
- Price is still number one when it comes to choosing a provider, with 60% of respondents listing it as their key criteria.
- Seventy-four percent (74.4%) of Texans say their electricity bill has increased over last year, which is in line with national survey results and higher energy prices.
- Over 90% of Texans say they have made efforts to lower their electricity bill.
- Fifty-four percent (54%) of Texans do not trust the ERCOT grid to handle extreme weather events.
Satisfaction with Electricity Provider is High
Overall, respondents are satisfied with their current electricity provider, rating their satisfaction a 6.3 on a scale of 1-10.
But that only goes as far as their wallet.
Price is the number one reason for choosing an electricity provider (60% of respondents). That means consumers are open to switching electricity providers if they don’t think they’re getting a good price.
Consumers are Feeling the Squeeze of Higher Bills
Nearly 75% of respondents report that their electricity bill has increased in the past year. That’s in line with a national poll conducted by Ipsos in late March 2025, with over two-thirds of surveyed billpayers saying they have seen their electric bills rise over the past year.
And it’s not just a feeling, it’s fact.
Average electricity prices in Texas have increased by over 60% from January 2021 to March 2025, from an average price of 10¢ per kWh to over 16¢ per kWh for a 12 month contract.
Part of the increase is in energy rates, but rising transmission and delivery costs also play a role. Oncor TDU delivery charges are up 43% from March 2021 to March 2025. And CenterPoint TDU delivery charges are up 30% in that same time period.
“It has increased too much in price over the past few years. It is frustrating that the delivery charge is as much as the cost of electricity, if not more, in most cases.”
“They (CenterPoint) charge half of my electric bill which is insane especially when our power goes out just due to the wind. They should use that money to update the electric poles and other equipment to make them more reliable and secure.”
Consumers Take Action to Cut Costs
In an attempt to save on their electric bills, 90% of our respondents have taken some action to cut costs.
Adjusting thermostat settings is the most common energy savings change, followed by switching electricity providers and purchasing energy efficient appliances.
Texans Don’t Trust the ERCOT Grid
Texans’ trust in the ERCOT grid is broken.
Over half of consumers (54%) report that they do not trust the Texas power grid to handle extreme weather events such as heat waves, hurricanes and winter storms. And nearly 30% are unsure if they can trust the grid!
Homeowners are Investing in Back-Up Power
Over 85% of survey respondents have had a power outage in the past year, with 60% reporting the outage resolved in under 12 hours.
But for those who have experienced longer outages? They’re taking back-up power into their own hands.
Around 38% of our respondents have purchase a back-up power source for their home in the last 12 months. Of these, 48% purchased a portable generator, 27% purchased a standby generator and 13% purchased backup batteries.
About this Survey
Survey data collected from 254 respondents during April 2025. Respondents were geographically mixed across Texas: 51% DFW, 34% HOU, 6% West Texas/Lubbock, 5% Central Texas, 4% not reported.
