electricity satisfaction guarantee

Texas Electricity Companies with a Satisfaction Guarantee

  • Written By: Rebecca Bridges
  • Edited By: Shannon Bedrich
  • A satisfaction guarantee can go a long way toward making you feel confident in your choice of Texas electricity plan. After all, there are a lot of things to compare when you’re shopping for electricity.

    That’s why we like these electricity companies with a satisfaction guarantee. With electricity prices higher than they’ve ever been, a satisfaction guarantee gives you a chance to shop around.

    SUMMARY: Texas electricity companies with a 30-90 day satisfaction guarantee include Atlantex Power, Gexa Energy, 4Change Energy, TXU Energy, Rhythm Energy, Energy Texas and OhmConnect Energy. If you don’t like your plan, contact them and let them know. They’ll let you switch to another electricity plan or in some cases, you can switch away with no early termination penalty.

    Types of Texas Electricity Satisfaction Guarantee

    There are two basic types of satisfaction guarantees for Texas electricity.

    • Type One: Change Plans. One type of satisfaction guarantee will allow you to switch to any of their other plans within a certain time period like Atlantex Power, Gexa Energy and OhmConnect Energy.
    • Type Two: Switch Away. The second type of satisfaction guarantee allows you to switch to any other plan or switch away with no penalty within a certain time period if you can’t find a plan you like. This includes TXU, 4Change Energy, Energy Texas and Rhythm Energy.

    With all of these satisfaction guarantees, you are still responsible for paying for the electricity you have used. And, all of the guarantees are only for new customers, not for renewing customers.

    Electricity Companies That Let You Change Plans

    Atlantex Power Satisfaction Guarantee

    Atlantex Power offers an industry-leading 90-day satisfaction guarantee. Don’t like your initial plan selection? Have prices dropped? You can change your plan within the first 90 days after enrollment.

    Gexa Energy Happiness Guarantee

    If you’re not happy with your new Gexa Energy residential plan, just call them within 60 days of your service activation date. You can change to another available Gexa Energy plan with no early termination fee.

    OhmConnect Satisfaction Guarantee

    OhmConnect lets you change your electricity plan to any other plan they offer within 30 days of enrollment. That’s a great option to have when electricity prices change so frequently.

    Electricity Companies That Let You Switch Away (No ETF)

    Here are companies that are so sure you’ll be satisfied that you can switch away with no early termination fee if you change your mind in the first 30-60 days.

    Energy Texas Satisfaction Guarantee

    Energy Texas let’s you try any electricity plan for 30 days and switch away with no early termination fee. Just contact them first – they’ll work with you and try to match the new rate that you’ve found. If they can’t, you can leave with no early termination fee.

    Rhythm Easy Energy Promise

    Rhythm lets you try any electricity plan for 30 days and switch away with no early termination fee. They call it the Easy Energy Promise and it’s part of their approach to make electricity shopping easy. Just contact them first – you can switch to any of their other plans. If you still aren’t happy, you can then leave with no early termination fee.

    TXU Total Satisfaction Guarantee

    TXU Energy’s Total Satisfaction Guarantee gives you 60 days to change your mind on the plan you selected. If the plan isn’t the right fit, just contact them to change to a different plan. Still can’t find the right fit? You can switch away with no early termination penalty.

    4Change Energy Satisfaction Guarantee

    With 4Change Energy, new customers have 60 days after enrollment to decide if they want to choose a different plan. 4Change will help you switch to another one of their plans that better fits your needs. This is very helpful because 4Change Energy offers a lot of tiered rate and bill credit plans that are complex. And if you don’t like any of their other plan options, you can switch away. Just give them a call within 60 days of your enrollment to let them know, and they’ll waive any early termination fee.

    Electricity Plans with Satisfaction Guarantee (Oncor Rates)

    Provider Plan Name Term Rate/kWh
    Gexa Energy Gexa Eco Saver Plus 12 12 8.8 ¢
    4Change Energy 4Change Energy Maxx Saver Value 12 12 8.9 ¢
    Rhythm Energy Rhythm Saver 12 12 9.1 ¢
    Rhythm Energy Rhythm Energy Simply Select 9 9 13.1 ¢
    Rhythm Energy Rhythm Energy Simply Select 6 6 13.4 ¢
    Energy Texas Energy Texas Come and Take It 12 12 13.8 ¢
    Atlantex Power Atlantex Power Luminous 12 12 14.5 ¢
    OhmConnect Energy OhmConnect Energy TexasConnect 12 12 14.6 ¢
    Atlantex Power Atlantex Power Luminous Nights 12 12 14.6 ¢
    Rhythm Energy Rhythm Energy PowerShift EV 12 12 14.9 ¢
    Direct Energy Direct Energy Live Brighter Lite 12 12 14.9 ¢
    Direct Energy Direct Energy Live Brighter Lite 24 24 14.9 ¢
    TXU Energy TXU Energy Clear Deal 12 12 14.9 ¢
    Rhythm Energy Rhythm Energy Simply Select 14 14 15.0 ¢
    Rhythm Energy Rhythm Energy PowerShift 12 12 15.0 ¢
    OhmConnect Energy OhmConnect Energy EVConnect 12 12 15.0 ¢
    OhmConnect Energy OhmConnect Energy TexasConnect 24 24 15.1 ¢
    Rhythm Energy Rhythm Energy Simply Select 12 12 15.1 ¢
    Rhythm Energy Rhythm Energy Simply Select 24 24 15.2 ¢
    OhmConnect Energy OhmConnect Energy TexasConnect 36 36 15.4 ¢

    Shop Satisfaction Guaranteed Electricity Rates

    Shopping for a new provider? Read our step-by-step guide to shopping for Texas electricity.

    About Rebecca Bridges

    Rebecca Bridges has worked in deregulated energy markets since 2001. As chief marketing officer for ElectricityPlans, she focuses on helping consumers save on their electricity bills and find the best electricity plans. Outside of work, Rebecca uses her marketing experience to support dog rescue and can often be found hiking or biking local trails.

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