A satisfaction guarantee can go a long way toward making you feel confident in your choice of Texas electricity plan. After all, there are a lot of things to compare when you’re shopping for electricity.
That’s why we like these electricity companies with a satisfaction guarantee. With electricity prices higher than they’ve ever been, a satisfaction guarantee gives you a chance to shop around.
SUMMARY: Texas electricity companies are increasingly offering a satisfaction guarantee to attract new customers. These guarantees are from 30-90 days and let you switch to a new plan if you don’t like your initial plan choice (or if prices go down) with no early termination fee. Some providers will give you the option of switching away with no early termination fee. As always, read the fine print of any offer.
Types of Texas Electricity Satisfaction Guarantee
There are two basic types of satisfaction guarantees for Texas electricity.
- Type One: Change Plans. One type of satisfaction guarantee will allow you to switch to any of their other plans within a certain time period. These include Atlantex Power, Gexa Energy and OhmConnect Energy plus all the NRG-affiliated brands.
- Type Two: Switch Away. The second type of satisfaction guarantee allows you to switch to any other plan or switch away with no penalty within a certain time period if you can’t find a plan you like. This includes TXU, 4Change Energy, Energy Texas and Rhythm Energy.
With all of these satisfaction guarantees, you are still responsible for paying for the electricity you have used. You also must contact the provider first, to avoid the early termination fee (ETF). And, most of these guarantees are for new customers only.
Summary Chart: Texas Electricity Companies with Satisfaction Guarantee
This chart summarizes the Texas electricity companies that offer a satisfaction guarantee. This lets you sign-up with less risk. If prices drop or you change your mind, you have options.
| Electricity Provider | Satisfaction Guarantee | Type of Guarantee |
|---|---|---|
| 4Change Energy | 90 Days | Change your plan or switch away with no ETF |
| Atlantex Power | 90 Days | Change your plan with no ETF |
| Cirro Energy | 90 Days | Change your plan with no ETF |
| Direct Energy | 90 Days | Change your plan with no ETF |
| Discount Power | 90 Days | Change your plan with no ETF |
| Energy Texas | 30 Days | Change your plan or switch away with no ETF |
| Gexa Energy | 60 Days | Change your plan with no ETF |
| Green Mountain Energy | 90 Days | Change your plan with no ETF |
| Reliant Energy | 90 Days | Change your plan with no ETF. |
| Rhythm Energy | 30 Days | Change your plan or switch away with no ETF |
| TXU Energy | 90 Days | Change your plan or switch away with no ETF |
Electricity Companies That Let You Change Plans With No ETF
Atlantex Power Satisfaction Guarantee
Atlantex Power offers an industry-leading 90-day satisfaction guarantee. Don’t like your initial plan selection? Have prices dropped? You can change your plan within the first 90 days after enrollment.
Cirro Energy Change Your Plan
New customers can switch to a different Cirro plan without paying an early cancellation fee within 90 days of enrollment. Terms, conditions, and restrictions apply. Click here for details.
Direct Energy Change Your Plan
New customers can switch to a different Direct Energy plan without paying an early cancellation fee within 90 days of enrollment. Terms, conditions, and restrictions apply. Click here for details.
Discount Power Change Your Plan
New customers can switch to a different Discount Power plan without paying an early cancellation fee within 90 days of enrollment. Terms, conditions, and restrictions apply. Click here for details.
Gexa Energy Happiness Guarantee
If you’re not happy with your new Gexa Energy residential plan, just call them within 60 days of your service activation date. You can change to another available Gexa Energy plan with no early termination fee.
Green Mountain Change Your Plan
New customers can switch to a different Green Mountain Energy plan without paying an early cancellation fee within 90 days of enrollment. Terms, conditions, and restrictions apply. Click here for details.
OhmConnect Satisfaction Guarantee
OhmConnect lets you change your electricity plan to any other plan they offer within 30 days of enrollment. That’s a great option to have when electricity prices change so frequently.
Reliant Change Your Plan
New customers can switch to a different Reliant Energy plan without paying an early cancellation fee within 90 days of enrollment. Existing customers can also change within 90 days of the start of their new contract term. Terms, conditions, and restrictions apply. Click here for details.
Electricity Companies That Let You Switch Away With No ETF
Here are companies that are so sure you’ll be satisfied that you can either change to a new plan with them OR switch away with no early termination fee if you change your mind in the first 30-60 days.
Energy Texas Satisfaction Guarantee
Energy Texas let’s you try any electricity plan for 30 days and switch away with no early termination fee. Just contact them first – they’ll work with you and try to match the new rate that you’ve found. If they can’t, you can leave with no early termination fee.
Rhythm Easy Energy Promise
Rhythm lets you try any electricity plan for 30 days and switch away with no early termination fee. They call it the Easy Energy Promise and it’s part of their approach to make electricity shopping easy. Just contact them first – you can switch to any of their other plans. If you still aren’t happy, you can then leave with no early termination fee.
TXU Total Satisfaction Guarantee
TXU Energy’s Total Satisfaction Guarantee gives you 60 days to change your mind on the plan you selected. If the plan isn’t the right fit, just contact them to change to a different plan. Still can’t find the right fit? You can switch away with no early termination penalty.
4Change Energy Satisfaction Guarantee
With 4Change Energy, new customers have 60 days after enrollment to decide if they want to choose a different plan. 4Change will help you switch to another one of their plans that better fits your needs. This is very helpful because 4Change Energy offers a lot of tiered rate and bill credit plans that are complex. And if you don’t like any of their other plan options, you can switch away. Just give them a call within 60 days of your enrollment to let them know, and they’ll waive any early termination fee.
Shop Satisfaction Guaranteed Electricity Rates
Shopping for a new provider? Read our step-by-step guide to shopping for Texas electricity.
