Cirro Energy is a Plano TX based electricity company that offers simple fixed rate and bill credit plans. They’re known for their excellent customer service and they’re a popular option in Dallas and other areas of the state.
Cirro Energy Electricity Rates in Oncor (DFW)
| Plan Name | Term | Rate/kWh |
|---|---|---|
| Cirro Energy Bill Bonus 12 | 12 | 7.8 ¢ |
| Cirro Energy Bill Bonus 24 | 24 | 9.6 ¢ |
| Cirro Energy Simple Advantage 12 | 12 | 15.5 ¢ |
| Cirro Energy Simple Advantage 24 | 24 | 15.5 ¢ |
| Cirro Energy Bill Bonus Saver 12 | 12 | 19.1 ¢ |
| Cirro Energy Bill Bonus Saver 24 | 24 | 19.1 ¢ |
Shop Cirro Energy Electricity Plans Near You
Cirro Energy at a Glance
Our Quick Take
Cirro Energy has been around literally forever. Or at least since deregulation started in Texas. They’re known for simple electricity plans, excellent customer service, and loyal customers. They’re worth checking out, especially since they offer a 60-day guarantee that lets you switch to any of their other plans if you change your mind (or if prices drop.)
Key Facts
- Company Address: 2745 Dallas Pkwy Ste 200, Plano, TX 75093
- Year Founded: 2001
- Renewable Energy Commitment: Limited
- Plan Types Offered: Fixed rate, bill credit
- Ownership: Cirro Energy is part of US Retailers LLC, which also owns Discount Power. NRG, parent company of Reliant Energy, owns US Retailers.
- Customer Service: 7 days a week from 7am to 10pm 833-307-1139. Or chat online Monday-Friday 8am – 6pm
- Bill Pay Log-in: Log in to Cirro Energy account online.
Pros and Cons of Cirro Energy
Cirro Energy is one of the better options for your Texas electricity.
Pros for Cirro Energy
- Longevity in the market
- Backing from a large company (NRG)
- No base charge or minimum use fee
- 90-day satisfaction guarantee
- Highly rated mobile app with daily usage tracker
Cons for Cirro Energy
- Premium pricing
- Lack of diverse plan options. No free nights or prepaid electricity options.
- Part of NRG (a negative only if you’ve had a bad experience with their other brands)
exas Electricity Plans from Cirro Energy
We recommend Cirro Energy plans because they don’t have a monthly base charge, and offer straightforward pricing. Their bill credit plans are competitive with others in the market and can offer real value if you always use between 1000-1500 kWh/month. Here’s a Cirro Energy plans comparison.
| Cirro Energy Plans | Plan Type | Plan Details | Who This Plan is For |
|---|---|---|---|
| Cirro Energy Simple Advantage | Fixed Rate | Basic fixed rate plan with no base charge or minimum usage fee | Most Texas homes |
| Cirro Energy Bill Bonus | Bill Credit | $125 bill credit for > 1000 kwh usage during a billing cycle. No base charge or minimum use fee | Homes that consistently use between 1000 and 1500 kWh/month. |
| Cirro Energy Bill Bonus Saver | Bill Credit | $150 bill credit for > 2000 kwh usage during a billing cycle. No base charge or minimum use fee. | Homes that consistently use over 2000 kWh/month |
Cirro Energy Reviews
Cirro Energy has a long history of positive reviews. They’re a top recommendation if you want customer service 7 days a week or if you are tech-savvy and want access to a top-notch app with daily usage tracking.
Overall Customer Satisfaction
We were surprised to see that Cirro Energy has a 3.2/5 rating on Google reviews, a 1/5 rating on Yelp and a 1 star rating on Consumer Affairs. Ouch. We dig into the details below.
What Customers Like
Customers who are long-standing customers give Cirro excellent ratings for customer service, their weekly energy reports and their mobile app.
Common Complaints
Customer complaints are mainly people not getting what they want, when they didn’t read the details. Yup, we said it. Complaints focus on people who enrolled on a bill credit plan and didn’t read the fine print. Customers also complain about high renewal rates, billing issues and delayed application of payments resulting in fees.
Is Cirro Energy Right for You?
Cirro Energy may be right for you if you value:
- Longevity in the market, backed by a major brand (US Retailers/NRG)
- Tech-focused featured, like tracking your daily usage via a mobile app
- No base charge or minimum usage fee
- Satisfaction guarantee that lets you switch to any other Cirro Energy plan in the first 90 days.
Cirro Energy is not for you if you:
- Pay your bill late (based on reviews, they are quick to issue disconnections)
- Want a free nights or weekends plan
- Have negative experiences in the past with NRG, or left a past-due balance at Reliant, Discount Power, Direct Energy or Green Mountain Energy.
Cirro Energy Frequently Asked Questions
Cirro Energy is an electricity company that’s served Texans since 2001. We were surprised to see a significant amount of negative reviews, typically regarding billing or payment issues, or unexpected high bills with bill credit plans. Since they offer a 60-day satisfaction guarantee that lets you switch to a different Cirro plan in the first 2 months, it’s worth trying them out.
Yes, you can get same day service with Cirro Energy Monday – Saturday when you enroll by 5pm. You can enroll online or call 833-307-1139.
Cirro Energy runs a soft credit check when you enroll, and may require a deposit if you don’t meet their minimum credit threshold.
CirroEnergy does not offer prepaid electricity. Check out Payless Power as an alternative for prepaid.
Cirro Energy offers a 90-day satisfaction guarantee. If you don’t like your electricity plan, you can switch to a different Cirro Enrgy plan with no early termination fee in the first 2 months.
Cirro Electricity is the same as Cirro Energy
Yes, Cirro Energy offers time of use plans including Smart Nights and Smart Nights EV, which provide reduced electricity rates at night from 8pm to 8am. We don’t include these options on the ElectricityPlans site, as there are other providers whose free nights plans offer greater consumer value.
