Champion Energy is one of the nation’s fastest growing electricity providers, providing residential electricity service to customers in Texas, Illinois, Pennsylvania, New Jersey, Ohio, Delaware, and Massachusetts. Champion Energy boasts an A+ rating by the Better Business Bureau and recognition by J.D. Power as ranking the “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas”. Whether you are looking for an excellent electricity rate, 100% green energy, or flexible payment options, Champion Energy has the right plan for you. With their customer care team based in Texas and straightforward electricity plans without hidden fees, Champion Energy takes care of Texas residents’ electricity needs.
Champion Energy’s Texas Roots
Houston-based Champion Energy entered the retail electricity market in 2005. In October 2015, independent power producer, Calpine, acquired Champion Energy. Calpine is a publicly traded company (NYSE: CPN). With Calpine’s power generation facilities located in many of the energy markets served by Champion Energy, they are able to offer some of the most competitive energy prices in those markets.
Award-Winning Commitment to Customer Service
Champion Energy’s outstanding customer service is what separates them from their competitors in a crowded retail electricity marketplace. For Champion Energy, customer service is not only about having a knowledgeable, friendly service agent answer the phone when a customer calls, but also providing customers with tools to monitor their energy use and estimate their electric bills. Champion Energy customer service agents have a steadfast commitment to the Golden Rule. They know what it’s like to be an electricity customer, and that’s what drives them to put customers first.
Champion Energy prioritizes customer service and focuses on making it part of their corporate culture. The customer care call center and customer billing function is done in-house for greater control and accountability. Champion Energy customer service representatives attend regular training sessions on how to communicate with customers, and have the authority to make decisions regarding customer concerns without needing to ask a supervisor.
As a result, they were “Highest in Residential Customer Satisfaction with Retail Electric Service in Texas” by J. D. Power Texas Residential Retail Electric Provider Customer Satisfaction Studies for six out of the last seven years.
Insightful Tools to Manage Energy Use
As a customer, you have access to Smart Track™ if you have a smart meter. Smart Track™ is a home energy consumption report sent weekly that provides detailed energy usage information. With the Smart Track™ report, customers can monitor changes in energy use by day or by time of day, and gain useful insights about the impact of temperature on their energy usage. With Smart Track™, customers eliminate the surprise of an unexpected high utility bill. For customers with fixed-rate or time of use electricity contracts, Smart Track™ provides estimated monthly electric bill projections.
Flexible Billing and Payment Options
Champion Energy gives customers a choice in how to receive and pay their monthly electric bills. With flexible billing and payment options, customers can receive their bills electronically or by mail. Customers can also choose free, easy to set up on-line payment options including recurring or one-time bank drafts or credit card payments.
A Texas Energy Provider that Cares About the Community
Champion Energy is involved in the communities in which it serves. They invest in the future by awarding Champions Scholars Scholarships in a yearly scholarship program. They also support little league baseball and softball teams in the Houston metro area, the Boys and Girls Club, and Habitat for Humanity.
Every year, Champion Energy employees participate in the Annual Week of Giving. Employees volunteer their time working 2-4 hours shifts at local area non-profit organizations such as the Houston Food Bank, Kid’s Meals, and the Star of Hope Mission. Employees donate approximately 300 hundred volunteer hours to local charities during the Week of Giving.