With almost five million residential and business customers throughout North America, Direct Energy is one of the largest retail providers of electricity, natural gas, and home services in North America. They are committed to providing customers with electricity, products, and services that make life easier.
About Direct Energy
Direct Energy is one of the larges retail providers of electricity in Texas. As part of the NRG Company, they have solid corporate backing. They also have a long history of supporting community programs across Texas.
Shop Electricity Rates
Here are Direct Energy rates that you can compare when you are shopping for electricity for your home. These rates are for Oncor (Dallas/Fort Worth area). Click the “Details” button or enter your zip below to see rates near you.
There are no Direct Energy electricity offers in Texas at this time.
Direct Energy has temporarily suspended digital enrollments. If you are interested in a Direct Energy plan, please call customer service at 844-879-7711, or shop all providers by entering your zip code below.
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Direct Energy Electricity Plans
They offer electricity plans with great rates based on how much electricity you use and how you use it.
Live Brighter 1K+ plans are for consumers who use over 1000 kWh a month. There’s a $9.95 base fee if you use below that usage level.
Live Brighter! is a fixed rate plan with straight-forward pricing
Live Brighter Lite is their family of plans for consumers that use 1000 kWh or less each month. There’s a monthly charge of $9.95 if you use more than that amount.
Twelve Hour Power or Free Power Weekends give you free electricity at certain times. Twelve Hour Power is their free nights electricity plan. You receive free electricity from 9 PM until 8:59 AM. That’s 12 free hours of electricity every day. Is this plan for you? Read our review of Direct Energy Twelve Hour Power and find out. Consider Free Power Weekends if you work out of town during the week and love to spend weekends at home.
Customer Service
You can get customer service from Direct Energy through online chat and phone.
- Customer Service Phone Number: Their customer service phone number is 844-879-7711. Agents are available Monday through Friday 8am to 5pm.
- Online Chat for Customer Service: Can’t call during the week? Chat with an agent Monday through Friday 7am to 8pm or Saturday 8am to 6pm. You can start an online chat with them through their web site.
Bill Pay Options
You can pay your Direct Energy bill online, by mail, by walk-in at one of their payment locations, or by phone. They also offer Auto Pay, which lets you set up your card or banking information for automatic payment each month. You can view bill payment options online.
You can also quick-pay your Texas electricity bill online on their website. Or set up your online account to manage your bill and account every month.
Corporate Office Location
Direct Energy is a Houston electricity company offering service throughout the deregulated markets of Texas. Their main office location is 910 Louisiana Street in Houston, with additional offices at 12 Greenway Plaza in Houston.