Houston-based Spark Energy is a publicly traded, independent retail energy services company (NASDAQ: SPKE). Founded in 1999, Spark Energy has become one of the fastest growing and most trusted retail energy suppliers in the United States. Spark Energy operates in 90 utility delivery areas across 18 states and provides more than 600,000 residential and commercial customers across the United States with natural gas and electricity services.
Dedicated to Supporting Community
Spark Energy shows dedication to the communities they serve by offering affordable, flexible energy solutions, and participating in programs that promote a cleaner environment and stronger neighborhoods. Spark Energy partners with organizations that share their vision of growth with a particular emphasis on improving the quality of life for children and military veterans, and inspiring future entrepreneurs.
Providing Electricity Choices for Texas Residents
Thousands of Texas residents have already exercised the power to choose their electricity provider by selecting Spark Energy. Built on the values of impeccable customer support and a strong sense of community, Spark Energy has earned the trust and respect of their customers. As a result, they have received these recent accolades:
- Retail electricity provider (REP) of the year by Energy Marketing Conferences LLC (2015)
- Top 10 Best Rated Texas Electricity Companies by Consumer Affairs (2016)
- #4 in the Houston Chronicle 100 list of publicly traded companies
Strong Belief in a Customer- First Focus
Spark Energy believes that customer service is so much more than just having an agent available to answer the phone when a customer calls with a problem that needs to be solved. At Spark Energy, they emphasize that everything revolves around the customer and that way of doing business creates a culture of innovative thinkers. Spark Energy employees are encouraged to develop new ways of doing things that meet the needs and exceed the expectations of their customers.
Spark Energy boasts an 81% first call resolution average with it’s customer care agents which is much higher than the industry average. Customer satisfaction is a leading indicator of customer loyalty. Spark Energy has an 83% customer satisfaction average which is also higher than the industry average of 72%.
A Growing Energy Services Company
Spark Energy serves natural gas customers in fifteen states (Arizona, California, Colorado, Connecticut, Florida, Illinois, Indiana, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New York, Ohio and Pennsylvania) and electricity customers in eleven states (Connecticut, Illinois, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania and Texas) and the District of Columbia using eight brands (Spark Energy, CenStar Energy, Electricity Maine, ENH Power, Major Energy, Oasis Energy, Provider Power Mass, and Respond Power).