Established in 1997, Just Energy (NYSE:JE, TSX:JE) is a retail energy provider specializing in electricity and natural gas commodities, energy efficiency solutions, and renewable energy options.
With offices located across the United States, Canada, the United Kingdom, and Germany, they serve approximately 2 million residential and commercial customers providing homes and businesses with a broad range of energy solutions that deliver comfort, convenience and control. Just Energy Group Inc. is the parent company of Amigo Energy, Hudson Energy, Just Energy Solar, Tara Energy and TerraPass.
About Just Energy
Our Quick Take
Founded in 2003, Just Energy is one of Texas’ oldest electric suppliers. Just Energy is a subsidiary of Just Energy Group Inc., a publicly traded company (NYSE:JE and TSX:JE) serving close to 2 million customers across North America.
Key Facts
- Company Address: 5251 Westheimer Road, Ste 000 in Houston Texas
- Year Founded: 2003
- Renewable Energy Commitment: Add renewable energy to any plan for $9.99/month
- Plan Types Offered: Fixed rate, bill credit, free nights & weekends electricity
- Ownership: Publicly traded
- Customer Service: Monday-Friday 8am -7pm, Saturday 9am – 6pm via phone 866-587-8674
- Bill Pay Log-in: Pay your bill online via Just Energy Online Bill Pay
Compare Just Energy’s Electricity Rates and Plans
Compare Just Energy’s plans vs. other providers, to find the best electricity rate for your home. Below are some of the offers out there, sorted by type of plan. These rates show prices in the Dallas-Ft. Worth area (Oncor) but enter your zip code to see electricity rates near you!
Compare Electricity Rates by Zip Code
Basic Fixed Rate Plans – Compare vs. Just Energy
| Plan Name | Term | Rate/kWh |
|---|---|---|
| APG&E Electricity Plans 14 | 14 | 13.7 ¢ |
| Champion Energy Services Champ Saver 12 | 12 | 13.7 ¢ |
| APG&E Electricity Plans 12 | 12 | 13.8 ¢ |
| Champion Energy Services Champ Silver 24 | 24 | 14.0 ¢ |
| Energy Texas Come and Take It 12 | 12 | 14.0 ¢ |
| Champion Energy Services Champ Saver 24 | 24 | 14.1 ¢ |
| Chariot Energy Solarize 12 | 12 | 14.1 ¢ |
| Atlantex Power Luminous 12 | 12 | 14.3 ¢ |
| Chariot Energy Solarize 24 | 24 | 14.4 ¢ |
| Base Energy 36 | 36 | 14.5 ¢ |
| APG&E Electricity Plans 24 | 24 | 14.6 ¢ |
| Chariot Energy Solarize 36 | 36 | 14.7 ¢ |
| Champion Energy Services Green Energy 24 | 24 | 14.8 ¢ |
| Rhythm Energy Simply Select 12 | 12 | 15.0 ¢ |
| Constellation 12 Month (No Min Usage Fee) | 12 | 15.1 ¢ |
| Rhythm Energy Simply Select 24 | 24 | 15.2 ¢ |
| Rhythm Energy Simply Select 6 | 6 | 15.3 ¢ |
| Rhythm Energy Simply Select 9 | 9 | 15.3 ¢ |
| Rhythm Energy Simply Select 14 | 14 | 15.3 ¢ |
| Reliant Pure Power 24 | 24 | 15.4 ¢ |
Bill Credit Plans – Compare Rates vs. Just Energy
| Plan Name | Term | Rate/kWh |
|---|---|---|
| Chariot Energy GridPlus 12 | 12 | 7.0 ¢ |
| APG&E Simple Saver Smart Credit 12 | 12 | 7.0 ¢ |
| Rhythm Max Saver 12 | 12 | 7.4 ¢ |
| 4Change Energy Maxx Saver Value 12 | 12 | 7.4 ¢ |
| Cirro Energy Bill Bonus 24 | 24 | 7.5 ¢ |
| Frontier Saver Plus 12 | 12 | 7.5 ¢ |
| Discount Power Bill Credit Bundle 24 | 24 | 7.5 ¢ |
| Gexa Eco Saver Plus 12 | 12 | 7.5 ¢ |
| Cirro Energy Bill Bonus 12 | 12 | 7.6 ¢ |
| Discount Power Bill Credit Bundle 12 | 12 | 7.6 ¢ |
| Chariot Energy GridPlus 24 | 24 | 7.7 ¢ |
| 4Change Energy Maxx Saver Value 24 | 24 | 7.8 ¢ |
| Rhythm Saver 12 | 12 | 8.5 ¢ |
| TXU Energy Smart Break 12 | 12 | 10.9 ¢ |
| Reliant Power Savings 12 | 12 | 11.9 ¢ |
| Reliant Power Savings 24 | 24 | 11.9 ¢ |
| Constellation 12 Month Usage Bill Credit | 12 | 12.1 ¢ |
| Constellation 24 Month Usage Bill Credit | 24 | 12.5 ¢ |
| TriEagle Energy Sure Value 12 | 12 | 12.9 ¢ |
| Veteran Energy Valor 12 | 12 | 13.4 ¢ |
Free Nights & Weekends Plans – Compare vs. Just Energy
| Plan Name | Term | Rate/kWh |
|---|---|---|
| Atlantex Power Luminous Nights 12 | 12 | 14.2 ¢ |
| Atlantex Power Luminous Weekends 12 | 12 | 14.3 ¢ |
| Champion Energy Services Free Weekends 24 | 24 | 14.4 ¢ |
| Chariot Energy Free Nights 12 | 12 | 14.6 ¢ |
| Chariot Energy Free Days 12 | 12 | 14.6 ¢ |
| Chariot Energy Free Nights 36 | 36 | 14.7 ¢ |
| Atlantex Power Luminous Nights 36 | 36 | 14.7 ¢ |
| Reliant Free Overnight 12 | 12 | 17.8 ¢ |
| Reliant Truly Free Weekends 12 | 12 | 18.2 ¢ |
| Gexa Energy Free 3 Day Weekends Preferred 12 | 12 | 19.3 ¢ |
| TXU Energy Free Nights and Cool Summer 12 | 12 | 19.9 ¢ |
| Direct Energy Twelve Hour Power 12 | 12 | 23.6 ¢ |
Compare Electricity Rates vs. Just Energy
Just Energy Customer Reviews
Just Energy customer reviews are mixed, but lean toward negative. That’s a signal that you should read all the fine print and pay attention to your first bill to make sure it matches your electricity facts label and expectations.
Overall Customer Satisfaction
Just Energy’s Google Reviews show a 4.2/5 with 7500 reviews. On Consumer Affairs, they score a 1.2/5. Yet, Just Energy’s own site says they have a 4.2 rating from a combination of Google and Consumer Affairs. Just Energy, what’s going on?
Just Energy customer reviews are mixed. Some report excellent customer service, but others complain about overbilling, lack of compassion and aggressive sales tactics. Overall, the company has a 4.2/5 score on Google.
Just Energy upsells consumers on something called GoodBundle. They don’t publish the pricing information on their website, so we went digging. For $9.99/month additional charge on your bill, you’ll get a discount of 0.3¢/kWh on your energy plan, plus 10% off home water filters. Or pay $19.99/month additional fee and get a discount of 0.5¢/kWh on your energy plan, 10% off home water filters, and a waiver for any Just Energy disconnection notice fee. Want to pay even more? You can pay $29.99/month for a full penny discount on your energy plan, and they’ll waive late fees and disconnection charges. (Note: You’ll still get disconnected if you don’t pay your bill, you’ll just get reimbursed the $25 disconnection notice fee.)
So the average consumer using 1000 kWh/month would pay Just Energy nearly an additional penny (0.9¢/kWh) to get a .3¢ discount? That’s still you paying more money every month.
Full stop, don’t sign up for the Just Energy GoodBundle. It’s good for no one, other than Just Energy’s bottom line.
Just Energy JustGreen charges a $9.99 monthly charge for 100% green energy for your home. When you purchase JustGreen, Just Energy will purchase Renewable Energy Certificates (RECs) on your behalf, to back your energy with renewable power like wind, solar and hydro.
When you pay $9.99/month for JustGreen, that adds 0.9¢/kWh to your average price per kWh, assuming 1000 kWh a month.
You’re better off choosing a low cost provider that includes 100% renewable energy in their plans at no additional charge. Consider Rhythm Energy or Gexa Energy as more affordable options that include 100% renewable energy.
What Customers Like
Customers like Just Energy’s competitive pricing and referral program. Other reviewers appreciate that they can get a long-term contract.
Common Complaints
Common complaints for Just Energy include poor quality of customer service when needing bill payment assistance, early termination fees and confusing bills and plans. Just Energy frequently uses in-store enrollment activations at Sam’s Club, HEB, Walmart and other retail locations. Those who enroll in-store complain that they didn’t receive correct information at enrollment, or didn’t understand what they signed up for.
Best Alternatives to Just Energy
Champion Energy is our top alternative to Just Energy. They’re known for their excellent customer service and offer weekly usage reports similar to Just Energy.
Other options for both fixed rate and bill credit plans include APG&E and Energy Texas, both known for their aggressive pricing and variety of contract terms.
For free nights electricity, compare Just Energy plans vs. Atlantex Power.
How to Compare Electricity Plans in Texas
Comparing electricity plans in Texas is easy when you use the right tools. Like ElectricityPlans.com, where our BillSmart™ Low Bill Finder, BillSmart Calculator, BillSmart Plan Score and CostCurve™ show you what you’ll pay before you sign up. The advertised rate at 1000 kWh is not the rate you’ll actually pay. It’s important to shop by usage, to see your effective rate. Only than can you be sure that a plan is right for you.
Here are the basic steps to compare electricity plans:
- Enter your zip code on a comparison shopping site like ElectricityPlans.com
- Enter your average usage to see plans based on effective rate.
- Select up to three plans to compare side by side
- Check the effective rate and estimated bills to find the cheapest rate for your home.
- Click or call to enroll.
We recommend basic fixed rate electricity plans as the best choice for most consumers.
Pro Tip: Moving in to a new home? Estimate your annual usage based on 6.48 kWh/square foot, which is the average power usage for Texas homes. Then divide by 12 to get your monthly average. Check our move center for more information.
Shop Texas Electricity Rates & Plans
ElectricityPlans is not affiliated with Just Energy
