TXU Energy offers diverse plans for all types of Texas electricity customers and 24/7 customer service.
TXU Energy Electricity Rates and Plans in Dallas (Oncor)
| Plan Name | Term | Rate/kWh |
|---|---|---|
| TXU Energy Clear Deal 12 | 12 | 13.9 ¢ |
| TXU Energy Clear Deal 24 | 24 | 14.9 ¢ |
| TXU Energy Solar Value 12 | 12 | 15.5 ¢ |
| TXU Energy Simple Rate 12 | 12 | 17.6 ¢ |
| TXU Energy Flex Forward | 1 | 19.2 ¢ |
| TXU Energy Free Nights and Solar Days 12 | 12 | 19.5 ¢ |
| TXU Energy Solar Saver 12 | 12 | 20.4 ¢ |
| TXU Energy Saver's Discount 12 | 12 | 21.6 ¢ |
| TXU Energy Saver's Discount 24 | 24 | 22.8 ¢ |
TXU Energy Electricity Rates and Plans in Houston (CenterPoint)
| Plan Name | Term | Rate/kWh |
|---|---|---|
| TXU Energy Clear Deal 12 | 12 | 13.5 ¢ |
| TXU Energy Clear Deal 24 | 24 | 14.5 ¢ |
| TXU Energy Solar Value 12 | 12 | 14.9 ¢ |
| TXU Energy Simple Rate 12 | 12 | 17.3 ¢ |
| TXU Energy Flex Forward | 1 | 18.7 ¢ |
| TXU Energy Free Nights and Solar Days 12 | 12 | 18.9 ¢ |
| TXU Energy Solar Saver 12 | 12 | 19.8 ¢ |
| TXU Energy Saver's Discount 12 | 12 | 21.1 ¢ |
| TXU Energy Saver's Discount 24 | 24 | 22.3 ¢ |
Find TXU Energy Plans Near You
TXU Energy at a Glance
Our Quick Take
TXU is the biggest electricity provider in Texas. They’ve been around since the lights first went on in Texas and were one of the original retail electricity providers created when the state deregulated. Beyond longevity and size, TXU Energy is known for its community support, satisfaction guarantee, variety of electricity plans and long-time loyal customers. That brand name does come with a premium price. But it also comes with 24/7 customer support, and the strength of Vistra Corporation, one of the largest electrical generation companies in Texas.
Key Facts
- Company Address: 6555 Sierra Dr, Irving TX 75039
- Year Founded: 1882; 2001 as a Retail Electricity Provider
- Renewable Energy Commitment: 100% green plans available, solar buy back, and Solar Club access, which supports Texas solar.
- Plan Types Offered: Fixed, Variable, Bill Credit, Tiered Rate, Free Electricity
- Ownership: Vistra Corp.
- Customer Service: TXU customer service is 24/7; 833-201-0058
- Bill Pay Log-in: Pay your TXU Energy bill online with MyAccount Sign In.
Pros and Cons of TXU Energy
Pros for TXU Energy
- Variety of electricity plan options
- 24/7/365 customer service
- Mobile app with energy usage tracking
- 60-day total satisfaction guarantee; switch to another plan or switch away with no early termination fee if you’re not happy
- Best cut-off time for same-day service; enroll by 6:30pm Monday – Saturday and get same day lights
Cons for TXU Energy
- Premium pricing
- No prepaid electricity options
Texas Electricity Plans from TXU Energy
Read our TXU Energy plans review to find a more detailed explanation of some of TXU Energy’s more popular plans. While we usually always recommend fixed rates, our review of TXU Energy Clear Deal shows it’s the best plan they offer.
Compare TXU Energy Electricity Plans
| TXU Energy Plan | Plan Type | Plan Details | Who This Plan is For |
|---|---|---|---|
| TXU Energy Simple Rate | Basic Fixed Rate | Consistent energy rate regardless of monthly kWh usage. $9.95 monthly base charge. | Customers desiring predictable electricity bills relative to monthly kWh usage. |
| TXU Energy Clear Deal | Bill Credit and Tiered Rates | $50 bill credit for > 800 kWh usage in a billing cycle. Lower energy rate for usage < 1200 kWh. | Texas homes with monthly usage consistently between 800 - 1200 kWh. (Top TXU Recommendation) |
| TXU Solar Value | Bill Credit and Tiered Rates | $30 bill credit for > 800 kWh usage in a billing cycle. Lower energy rate for usage < 1200 kWh. 25% renewable energy. | Texas homes with monthly usage consistently between 800 - 1200 kWh and want to support Texas renewable energy sources. |
| TXU Energy Saver's Discount | Bill Credit and Tiered Rates | $50 bill credit for > 1200 kWh usage in a billing cycle. Lower energy rate for usage between 1201 - 2000 kWh. | Texas homes with monthly usage consistently between 1200 - 2000 kWh. |
| TXU Solar Saver | Bill Credit and Tiered Rates | $30 bill credit for > 1200 kWh usage in a billing cycle. Lower energy rate for usage between 1201 - 2000 kWh. 25% renewable energy. | Texas homes with monthly usage consistently between 1200 - 2000 kWh and want to support Texas renewable energy sources. |
| TXU Energy Free Nights and Solar Days | Time of Use - Free Electricity | Free energy charge between 8pm - 4:59am every night. 100% renewable energy 5am - 7:59pm every day. | Customers who can shift approximately 45% of daily electricity usage to 8pm - 4:59am. |
| TXU Energy Ultimate Season Pass | Time of Use - Discounted Electricity | 50% off energy charges applies to Jan/Feb and July/Aug bills. 25% off energy charges applies to March, June, September and December bills. | Customers who want discounted energy rates during certain months of the year. |
| TXU Energy Flex Forward | Variable | No contract. Energy rate subject to change every month. $9.95 monthly base charge. | Customers who want flexibility and are not price sensitive. |
TXU Energy Customer Reviews
TXU Energy customer reviews are overall positive.
Overall Customer Satisfaction
TXU Energy has excellent customer reviews on major platforms including Google (4.8/5) and TrustPilot (4.9/5 rating).
What Customers Like
Customers like TXU Energy’s high quality customer care, variety of plan options, ability to change their plan in the first 60 days, and mobile app that lets them view energy usage.
Common Complaints
Common complaints for TXU Energy are price and billing related including high renewal rates and higher-than-expected bills for free nights plans.
Is TXU Energy Right for You?
TXU Energy is a great fit for your home if you value:
- Large brand-name energy provider
- 24/7/365 customer service
- Multiple payment options
- 60-day customer satisfaction guarantee; switch to another plan or switch away with no penalty
- Highly rated mobile app
TXU Energy is not a great fit if you’re looking for:
- Cheapest electricity prices in Texas (they’re one of the most expensive providers around)
TXU Energy Frequently Asked Questions
TXU Energy is a highly rated company that’s the oldest electricity provider in Texas. Customers praise its customer service and number of electricity plan options.
Yes, you can get same day service with TXU Energy Monday – Saturday when you enroll by 6:30pm. TXU offers the latest cut-off time for same day service. You can enroll online or call 833-201-0058.
TXU Energy runs a soft credit check when you enroll, and may require a deposit if you don’t meet their minimum credit threshold.
No, TXU Energy does not offer prepaid electricity. We recommend Payless Power for no deposit prepaid power.
TXU Energy offers a 60-day total satisfaction guarantee. If you don’t like your electricity plan or change your mind in the first 60 days, you can switch to any other TXU plan, or switch away with no early termination fee. Simply call their customer service to discuss options. This is a great way to try out a free nights or bill credit plan to see if you like it, then switch to a basic fixed rate plan if it’s not for you.
TXU Energy does charge a premium price for their brand name. That brand is supported by a big advertising budget, costs for 24/7/365 customer service and a large back office staff. Customers choose (and stick with) TXU because they know and trust the brand, even though they can get a cheaper electricity price elsewhere.
Reliant Energy and TXU Energy are Texas’ two biggest providers, with loyal followings in their home markets of Houston and Dallas, respectively. Reliant tends to run slightly cheaper, but plan details matter. To compare rates side by side, enter your zip code and filter to include rates by both providers.
Yes, TXU Energy offers a variable rate month to month electricity plan. This is a great option for those who need short-term electricity without a contract.
